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Payees
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How do I add a payee?
How do I deactivate a payee?
Why can't I remove deactivated payees from my payee list?
How do I add a new category when I'm adding a payee?
How do I know a payee is inactive?
What happens if I can't find the payee I want to add using either your search or browse utility?
Can I add a payee if I don't have an account number?
How do my payees know I'm using your service?
How long will it take before I begin to receive my bills online?
What happens if I have a dispute with a payee?
How do I change a payee nickname?
How do I update a payee's account number?
How do I update a payee's remittance address?
Why can't I edit my remittance address?
Payees
How do I add a payee?
To add a new payee to your account, click the Add Payee link under the Payees main
navigation button. The Add Payee page will appear with instructions for adding the
payee.
How do I deactivate a payee?
To deactivate a payee, click the Payee List link to display the list of payees. Click the
name of the payee you want to deactivate and then, click Deactivate Payee
on the Payee Details page. Simply follow the onscreen instructions for deactivating the
payee.
Why can't I remove deactivated payees from my payee list?
To properly store your billing history and ensure accurate
reporting, we cannot completely delete payees from your account. However, you can
"hide" payees that you no longer use by clicking on the Hide inactive payees link on the Payee List page.
How do I add a new category when I'm adding a payee?
To add a new category from the Add Payee page, select the Add a new category option from the Payment category listbox. An entry box appears for
you to provide your new category.
How do I know a payee is inactive?
Simply go to the Payee List page and in the Payee column look beneath the payee name for
the words, "Inactive payee." Please note, that if you select the option to hide inactive
payees, these payees will not appear on this page.
What happens if I can't find the payee I want to add using either your search or browse utility?
You will be invited to manually add a payee if the search or browse is unsuccessful. To
set up the payee, just enter their name and address.
Can I add a payee if I don't have an account number?
Yes, just click the "This payee does not have an account number" checkbox on the
Add Payee page and click Continue. We will then ask you for the payee's
remittance address.
How do my payees know I'm using your service?
When you add a payee to your account, you can elect to begin receiving your bills
online. If you want to receive your bill online, we will assist you in notifying your
payees to send your bills electronically for online delivery.
How long will it take before I begin to receive my bills online?
After registering a payee, it typically takes 1-2 billing cycles before you begin to receive your bill online.
What happens if I have a dispute with a payee?
If you have an issue with a specific charge on a bill, you will
need to contact your payee directly. You can pay whatever amount you like while you are disputing a
specific item or you can simply file the bill and pay nothing.
How do I change a payee nickname?
Nicknames are given to your payees to help you identify your accounts quickly. To change a
payee nickname, click the Payee List link to display the list of payees. Click the Payee
Details link for the payee whose nickname you want to change. Within the Payee information section,
click the Change information link to change the payee nickname.
How do I update a payee's account number?
To update a payee's account number, click Payee List from your navigation links to display
your list of payees. Find the payee for which you want to change the account number, and
click its name. Within the Payee information section, click the Change
Information link to display the Edit Payee page. Enter the new account number and click
Save changes. Please note that some account numbers are provided to us directly from your
payee to ensure accurate and timely electronic transactions. You cannot edit these account
numbers. If you need to change one of these account numbers, please contact us by clicking
on the Contact Us link.
How do I update a payee's remittance address?
To update a payee's address, from your navigation links click Payee List to display your
list of payees. Find the payee for which you want to change the address and click the Payee
Details link to display the Payee Details page. Within the Payee information section,
click the Change information link to display the Edit Payee page. Enter the new address
and click Save changes. Please note that some addresses are provided to us directly from
your payee to ensure the proper processing of payments. You cannot edit these addresses.
If you need to change one of these addresses, please contact us by clicking on the
Contact Us link.
Why can't I edit my remittance address?
Sometimes customers can't change their address due to the special relationship we have
with a payee. These addresses are provided to us directly from your payee to ensure the
proper and timely processing of payments.
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