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E-mail Notifications
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When do you contact me regarding my account?
Can I change how and when I am notified about my account?
When will I be notified that I have a new bill?
When will I be notified that a bill has been paid?
When will you notify me if a bill is about to go overdue?
When will you notify me if a bill is missing?
Why is my e-mail address in lowercase?
E-mail Notifications
When do you contact me regarding my account?
We use e-mail notifications
to keep in touch with you about your account. As
our customer, you may choose to receive e-mails in the following situations:
- When a bill is received.
- When a bill has not been received X days before the billing date.
- When no payment has been scheduled X days before the payment is due.
- When a payment is made.
These are some of the general e-mail notifications you will receive as our customer which
you may opt to turn on or off. From time to time, you may also receive other notifications
about your account; such as, e-mails about a specific payment, future payment reminders,
and changes made to your personal profile or password, if applicable. As a security measure,
all e-mail communication is standardized to not include any personal or confidential information.
Can I change how and when I am notified about my account?
Absolutely, you can tailor the e-mail notifications to meet your unique bill
management style. To change which e-mail notifications you receive, click the Payees
navigation button to view the payees you've added. From your list of payees, click the name of the corresponding payee. At the bottom of the page, click the link to change
e-mail notifications. The Change E-mail Notifications page appears where you may make
your changes and then click Submit.
In addition to these e-mail notifications, we may contact you from time to time with
important information about one of your payees, changes to the service, or service
enhancements. These notifications are strictly to service your account and help you get
the most out of our service. In accordance with our privacy policy, we will never sell
any of your personal or financial information to third parties, and as such, you will
never receive a third-party e-mail as a result of being our customer.
When will I be notified that I have a new bill?
An e-mail notification is automatically sent to your attention as soon as a bill posts to
your account. Electronic bills are posted to your account immediately upon receipt from
the payee.
When will I be notified that a bill has been paid?
For a paper check, you will receive a payment confirmation e-mail when your
check is cut and mailed. For an electronic payment, you will receive a payment confirmation e-mail when the electronic payment is initiated.
When will you notify me if a bill is about to go overdue?
One of our primary goals is to help you eliminate past due bills and expensive late fees.
We will send you an e-mail if a bill is due in 10 days, (you can change the default number) and we have not received any payment instructions
from you. If you do not want to make a payment on this bill, simply click the File link and your bill will be stored for future reference.
When will you notify me if a bill is missing?
One of our unique features is our ability to detect possible missing bills (which helps
you avoid overdue bills and late fees). Once you have received your first online bill from
a payee, we determine that payee's general billing dates. Please verify the billing cycle
is chosen for that payee. If a future bill fails to arrive within the general timeframe
you have selected, we will send you an e-mail so that you may contact your payee.
Why is my e-mail address in lowercase?
E-mail addresses are stored in lowercase even if they are entered in uppercase or mixed-case. For example, we would store DebDavis@anywhere.com as debdavis@anywhere.com.
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