Payees

Why do people or businesses that are inactive still appear in my list?

What happens if the person or business I want to pay doesn't appear in the list of suggested names?

Can I pay a person or business if I don't have an account number?

Why can't I edit my remittance address?

Payees

Why do people or businesses that are inactive still appear in my list?

To properly store your billing history and ensure accurate reporting, we cannot completely delete a person or business from your account.   Back to top

What happens if the person or business I want to pay doesn't appear in the list of suggested names?

You can add them to your list of people and businesses to pay by entering the name and address.   Back to top

Can I pay a person or business if I don't have an account number?

Yes, you don't need an account number to make a payment.   Back to top

Why can't I edit my remittance address?

Sometimes customers can't change their address due to the special relationship we have with a payee. These addresses are provided to us directly from your payee to ensure the proper and timely processing of payments.   Back to top