Help
Frequently Asked Questions
When do you contact me regarding my account?
Can I choose what notifications are sent to me?
When will I be notified that I have a new bill?
When will I be notified that a bill has been paid?
When will you notify me if a bill is about to go overdue?
When will you notify me if a bill is missing?
Why is my e-mail address in lowercase?
How do I display the available notifications on the Alert Preferences page?
Can I be notified in a text message on my mobile device?
Why am I unable to deselect some notifications on the Alerts Preferences page?
Alert Preferences
We use e-mail notifications to keep in touch with you about your account. As our customer, you may choose to receive e-mails in the following situations:
These are some of the general e-mail notifications you will receive as our customer which you may opt to turn on or off. From time to time, you may also receive other notifications about your account; such as, e-mails about a specific payment, future payment reminders, and changes made to your personal profile or password, if applicable. As a security measure, all e-mail communication is standardized to not include any personal or confidential information. Back to top
Yes, you can select all of the alerts you can receive using this website on the Alert Preferences page. Additionally, if you want to manage a specific alert for an individual payee, you can go the Payee Details page for that payee. Back to top
An e-mail notification is automatically sent to your attention as soon as a bill posts to your account. Electronic bills are posted to your account immediately upon receipt from the payee. Back to top
For a paper check, you will receive a payment confirmation e-mail when your check is cut and mailed. For an electronic payment, you will receive a payment confirmation e-mail when the electronic payment is initiated. Back to top
One of our primary goals is to help you eliminate past due bills and expensive late fees. We will send you an e-mail if a bill is due in 10 days, (you can change the default number) and we have not received any payment instructions from you. If you do not want to make a payment on this bill, simply click the File this bill link and your bill will be stored for future reference. Back to top
One of our unique features is our ability to detect possible missing bills (which helps you avoid overdue bills and late fees). Once you have received your first online bill from a payee, we determine that payee's general billing dates. Please verify the billing cycle is chosen for that payee. If a future bill fails to arrive within the general timeframe you have selected, we will send you an e-mail so that you may contact your payee. Back to top
E-mail addresses are stored in lowercase even if they are entered in uppercase or mixed-case. For example, we would store DebDavis@anywhere.com as debdavis@anywhere.com. Back to top
Just click the appropriate category link and a list of the available notifications for that section appears. Back to top
No, currently all notifications are delivered to an e-mail address. Back to top
These notifications are meant to notify you of any activity in your bill pay account. For security purposes, you are unable to turn them off. Back to top
